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Help Center
Native Applications Outage

There was recently a major outage of Snowflake native applications between 1am and 7am UTC on 25th February.
This outage may have caused interrupted or missed sync runs in the Omnata Sync product.

  1. Help Center
  2. Omnata Support

Omnata Support

Welcome! You can raise a request for Customer service using the options provided.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

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